Consulting Skills for Client Success Training

Course: Consulting Skills for Client Success

Training Type: Classroom Training – Online training (Virtual Classroom)

Number of students per session: Our class sizes are typically 4-6 students per session. Our classes are intentionally kept small in order to foster more interaction between the instructor and students. We limit classes to a maximum of six (6) students unless we are teaching a private group or organization.

Locations: Toronto (1 Yonge St),

Duration: 2 Day Training (10 AM- 5 PM) Weekends & Weekdays options

Special Offers: Sign up with a friend and save 5% each – Sign up with 2 friends and save 10%

Corporate Training: Contact us for special offers ( Training at our location or on site at your location, anytime , anywhere)

Course Overview

The course content draws from the largest and most admired consulting companies in the world and is specifically designed to provide insight on what a consultant does, what corporations and senior people look for in consultants, how to successfully engage and create relationships with clients and even how to successfully ‘pass’ a consulting interview.

Project team members, from Business Analysts and Project Managers to Subject Matter Experts and Technical resources are consulting every day in their interactions of problem solving, risk analysis and so much more.

With this internalized set of abilities – have you ever wondered about elevating your skills and experience game by understanding the executive perspective and what they look for in consultants? Engaging senior people with confidence and being a leader in their eyes? Going out on your own for consulting? Interviewing and working for the Big Consulting houses – what do they expect?

As a Consultant and Leader, you required to engage stakeholders with credibility. The credibility comes from refined soft skills, consultant behaviors and practical, applied methodologies to solve problems and/or take advantage of opportunities which you will learn about in this course.

Learning Outcome

At the end of this two-day training, participants will be better able to:

Use the five-step consulting engagement life cycle and associated methods and actions to successfully consult with your clients
Learn about and apply different strategic frameworks with emphasis on management consulting strategic frameworks in the areas of Strategy formulation and practice applying them to o understand the factors internally and externally influencing competitiveness o generate strategy for an enterprise, o assess and select from options
- - the ability to view business problems from an executive management perspective
  - developing business judgment.

Assess your behaviors against the competencies required for consulting and identify how to leverage your strengths and close any gaps
Increase your credibility and value by adding consulting skills to your current skill set
Understand what thinking abilities global consulting corporations and technology leaders look for when interviewing
Create an awareness of critical soft skills such as Influence, Organizational and Cultural Intelligence in the Client-Consultant Relationship

Who is the Course for?

The course is designed for professionals and subject matter specialists including Project Mangers and Business Analysts who want to apply their expertise to help organizations analyze business problems, identify solutions and achieve them. It is also designed for individuals looking to leverage their skills and transition to an independent career. Experienced consulting practitioners who wish to improve or refresh their basic skills, insights and approaches are also welcome.

Course Outline

Introduction to Consulting

Introduction to Consulting
The Role of a Consultant
PMI: Driving Change and Creating Business Value
Workplace areas to Consult in
Consulting as a Career
What companies look for in Consultants
The multiple roles of Consultants
The 5 step Consulting process

Entry and Critical Early Engagement of Clients

Establishing an initial relationship
6 Foundational Consultant Characteristics for Client Success
Qualifying the Client Need – Strategic Questioning Framework
You as a Brand – How to establish the value you can offer in the client interview(s)
What Clients expect from Consultants
Client/Sponsor Commitment Analysis (can we depend on this person to champion us and maintain influence)
Active listening
Understanding and aligning to the clients culture

Strategy Concepts and Applied Frameworks – Discovery and Analysis

Define Problem or Opportunity explicitly
Establishing a clear definition of desired outcomes
Identifying success criteria
Validate assumptions
Mitigating Ambiguity – Scope, Context and Requirements
Data Collection
KPI Alignment

Feedback and Buy-in

Influencing Clients and Stakeholders
Selling Yourself and Your Branding
Motivations in the Consulting Process
Recognizing and handling client concerns or objection

Preparing Implementation

How Programs and Projects relate to Strategy in Corporations
A brief on Benefits Realization
Setting up for Success – The Change Management Framework
*Note – “Preparing Implementation” is in the Consulting process of transitioning and not meant to be exhaustive.

Contact us

All our instructors are certified Project Management Professionals with at least a Master Degree and years of experience in Project Management.

The instructor for weekend class : Mark Anglin.

The instructor for weekdays classes: TBA

Mark Anglin, B.Eng., MBA, PMP, Cert. Adult Education

With over 24 years of technology and global business experience, Mark is a seasoned Program and Project Manager in the 2 key technology areas of application development and IP networks.

Currently consulting with a bank for business process improvement targeting quarter over quarter margin growth, Mark teaches Project Management and Leadership part time at University of Toronto and Schulich Executive Education at York University as well as Programming Business Applications at Seneca College.

Mark has been a thought leader in The New Leadership required for the changing work environment of team of teams in the digital economy, dependence on knowledge and not processes; motivating technology teams and the move to design-centric organizational structures. With Agile being a platinum standard for how self-organizing teams are infiltrating the organizational structure, basically organizations with Agile and self-organizing teams need new types of Leadership.

Mark has brought 2 software products to market, opened and directed a company in Europe, assisted in raising capital from leading firms such as Morgan Stanley in New York, a well as Cisco Systems and Kleiner Perkins Caufield Beyers in San Francisco.

Mark has completed his Certificate in Adult Education to complement his corporate experience and has been accepted by PMI to write the PMI-ACP certification exam. Combining this with his global project experience, Marks’ training approach is a focus on discussion and application of methodologies in the context of real-life workplace, which makes the material directly relevant to the learner.

Delivery Methods:

Classroom Training: Downtown Toronto – Mississauga , Scarborough, Ottawa & Montreal.
Virtual Classroom
On-Site Training: At your location, anytime , anywhere
Corporate Training: Special rates for Corporate Training

Group Discount:

We provide special rate for groups :

5% Discount for Group of 2
10% Discount for Group of 3
15% Discount for Group of 4

PMVISION reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force-majeure events.

Cancellation & Refund Policy

Reserve your seat fee: Non Refundable. To be refunded if the class is cancelled by PMVISION
In case PMVISION cancels an event, 100% refund will be paid to the delegate.
If the cancellation is done by the delegate within 48 hours of subscribing, 10% will be deducted as administration fee.
If a cancellation is done by a delegate 7 days or more, prior to the event, 20% will be deducted as administration fee.
If a cancellation is done by a delegate 7 days or less, prior to the event, no refunds will be made
Bookings made at discounted prices ( Including Early Bird Booking) cannot be cancelled.
If you will have to travel to attend the course, please don’t make any travel arrangements until we confirm the class. We usually usually confirm the class by emails at least one week prior to the start date.

IMPORTANT: We recommend waiting to book any non-refundable travel until 1 week before the start of class. PMVISION is not responsible for any loss incurred as a result of a canceled class. Please email: contact@pmvision.ca for any additional questions.